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  1. [​IMG]
    If there is one question in the outsourcing world which has boggled the minds of marketers, then it has to be this one. Why the entire world is interested in the call centres in India is a query which numerous companies, individuals and business gurus have. However, the ones who question are those who have no knowledge of the immense benefits which these contact centres bring to the business. There is a reason why business across the globe choose only one name when it comes to satiating their business needs. This blog will be highlighting the major reasons which make call centres in India the best choice for businesses all around the world.

    · Workforce is available at lesser prices:
    It is known to all that the workforce of developed countries is extremely costly and not everybody can afford it. However, the call centres in India offer talented workforce who are competent enough to carry out the tasks at a price way lower than what the employees of developed countries charge. As a result of this, call centres based here don’t face any difficulties while meeting the business objectives with limited costs.

    · Knowledgeable and talented workforce:
    The people of India aren’t just available to work at lower prices, they hold the necessary knowledge and technical abilities to provide that. As companies can’t contract out their business functions to just anybody, the centres over here ensure that they are equipped with the right people who are talented enough to carry out the tasks which are assigned to them.

    · Benefit of time zones:
    As India has a different time zone than some of the most established countries, the companies based here provide additional benefit of providing round-the-clock support to customers. As businesses are struggling to attract clients and retain them, offering 24x7 services is a means for them to ensure that the needs and demands of customers will always be taken care of. Call centres in India are equipped with the necessary abilities to safeguard the interests of customers and makes sure that the needs of clients are addressed at any given point of the day.

    Communication is one of the most important links which bridges the gap between a company and its stakeholders. The call centres in India are specialised to offer impeccable solutions while eliminating the risk of any communication gaps which might hamper a company’s bond with its clientele. In addition to the aforementioned points, India is a country of the youth and has a huge base of talented, energetic young people. Also, the government of the country has special provisions which work in the favour of companies. So, what are you waiting for? Outsource your call centre support to India today and lead your business tension free.
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    If you are a small sized industry fresh in the market and wanted to explore the competitive market of immaculate industry, then answering services can be a great help to you. Presently a lot of small and mid-sized industries are initiating the concept of answering services due to its cost-effective aspect. There are other advantages to usher in answering amenities from trusted service providers.

    The top three aspects of trusted answering services for small businesses are listed below. Take a look at it to ponder up on its beneficial nature.

    · Economical

    In other words, it is one of the most cost-effective aspects. Satisfying your customers during the initial period of your business isn’t easy especially when there are gigantic and rich industries already sitting and dominating the market place. Businesses partaking in the cutthroat market competition need some valuable asset to at least walk the aisle of commercial competition. This is the reason why answering services are the best facilities for small industries to engage customers and deliver them the right services hassle-free. It’s the customers who will take you to the top of the game in the market competition in remote future.

    · Professional

    Reliable answering services for small businesses can make your brand look professional. It does not matter if your company is functioning from your building basement or from a garage. When there is a customer call, the ultimate factor is that you have to appear grand and professional virtually. Outsourcing your customer services to a trusted answering service provider will ensure that the calls are attended by highly qualified call professionals to maintain competence.

    · Customer satisfaction

    Customers are the most important and pivotal component of an organisation. Whether small or big every business counts on the customer at the end of the day to improve business evolution. Why are some brands popular than others while both of them are providing the same item or service? Popular brands constantly engage their customers, promote their brand on myriad advertising channels to increase visibility and accumulate fresh patrons every day. Joining hands with answering services will help your small business generate the right amount of revenue and even gain customer’s satisfaction in the long run.

    An answering service can suit all your needs, from medical services to insurance industries every organisation is accessing its facilities to give an extra push to customer gratification as well as review betterment within the organisation. However, before collaborating with a certain agency ensure that the service provider can meet all your customers need.
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  4. [​IMG] Most of the business professionals have a wrong perception about telemarketing services. They thought that telemarketing is restricted to the cold calling sales activities only. However, this is not the case, telemarketing is a widely used marketing practice that has the capability to turn many opportunities into business. Telemarketing is crucial part of marketing that help your business to reach a wide audience and drive qualified sales leads.

    Here is a rundown of the following ways in which you can use telemarketing to harness the significant benefits:

    Appointment setting: It is one of the important reasons to use telemarketing. It doesn’t matter whether you are dealing into insurance, mortgages or real-estate industry, securing an appointment through telephone gives you the opportunity to present to a qualified lead or you can say the potential customer. It is the ideal opportunity to sit with a prospective customer and discuss their needs. In the one-to-one interaction with the client, you can understand their pain points and then present a solution how your product/ service meets their needs, resolves their issues and address their concerns that they have. Telemarketing is a cost-effective marketing technique that help your business in gaining appointments.

    Following up: You have a client base who are interested in your product and services, but you didn’t secure a sale. Well, you can use telemarketing to take follow up via emails or direct mail letters. There are some businesses that don’t follow up visitors on LinkedIn or other social media platforms. If you are not following the visitors on social media channels, then you could be losing a lot of business. Following up by phone can be a great opportunity to convert prospects into lucrative business deals.

    Market research: This is another very important reason for choosing telemarketing outsourcing for your business. Whether it’s a new prospect or existing customers, telemarketing service can be used effectively to gather feedback about customer service or opinions prior to a product launch or acceptance of a product in the marketplace. With the right target audience, market research conducted over phone can give you instant market intelligence and customer insights. This, in turn, help you improve your marketing campaign and provide with the list of potential customers.

    List cleaning: Most of the customer data that you hold in our marketing databases, CRM systems and web app cam be inappropriate or outmoded. With the help of telemarketing services, you can clean the outdated entries from your marketing lists. This, in turn, increases the chances of getting qualified leads. A team of skilled telemarketing agents can quickly contact prospects, partners and customers to update their details and information, ask them some market research and provide promotional offers to grab their attention. In this manner, you can update the CRM database and approach prospective customers who are interested in your offerings.

    Event promotion: Telemarketing is an important marketing technique to promote an event in order to outreach a wide audience and create brand awareness. If you are planning an event and want people to attend the event, then outsourcing telemarketing services for this purpose is a sure-shot way of getting delegates to book their place. Whether it is webinar, corporate event or any expo, telemarketing prove to be an efficient option to reach your market audience.

    Reaching existing customers: It is important yet often overlooked source of sales, revenue and opportunity. There is no denial to the fact that existing customers will be much easier to convert than new prospects. The simple reason behind this is they know your brand, trust your brand and have already bought from you in the past. Reaching your existing customers is important to drive leads. Telemarketing professionals can upsell, cross sell and build strong relationship with your old customers to increase their life time value.

    In the bottom line

    Telemarketing can be a very effective and result-driven technique that helps you in boosting your marketing efforts and drive sales. With this, you can acquire new customers as well as reinforce the relationship with the existing ones. So, choosing telemarketing outsourcing is a good idea to spread your brand awareness and increase the sales pipeline. Always choose a reliable call centre company that offer excellent telemarketing solutions.

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