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How to remind clients about overdue payments?

Discussion in 'E-Commerce' started by camillekx, Aug 17, 2017.

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    camillekx

    camillekx Applicant

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    How do you do it in your ecommerce shops?
     
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    Paul Norman

    Paul Norman Businessman

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    All online orders for products are paid for in full before dispatch, for us.

    What kind of stuff are you selling?
     
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    Kate Debitoor

    Kate Debitoor Applicant

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    Hi Julia,

    In the UK, customers are legally obliged to pay for goods or services within 30 days, unless specific payment terms are outlined at the time of sale.

    If you are getting a lot of overdue payments, you may want think about changing your payment terms - like Paul suggested, asking for payment before dispatch can help you avoid late payments and is very common for e-commerce businesses.

    To deal with your current outstanding payments, I would suggest starting out with a friendly email, something polite to jog their memory. If the customer still doesn't pay, you can send reminder letters. Reminder letters should emphasis the urgency of the situation.

    After this, you may want to look into taking legal action to recover the debit (this should only be used as a final resort!)

    I hope this helped answer your question!

    Kate - Debitoor accounting & invoicing software
     

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