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Ebay Returns Procedure

Discussion in 'eBay and Amazon Users' started by Maevla, Feb 20, 2015.

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    Maevla

    Maevla Administrator Staff Member

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    Is anybody else having issues with the eBay returns procedure as a seller?
    We have an issue this week where a buyer has requested a return for a replacement of one item that appears to be faulty, it was one item out of 6 items, but because he has requested a return, the site thinks he has requested the return of the whole amount of 6 and has subsequently put the PayPal payment of the whole order of hold, in excess of £3k.

    Not that isn't an issue really, but made me think about what would happen if we just accepted the return without doing anything? , does eBay think you have received the whole QTY back even though it's a request for a replacement not even a refund?

    Are we missing something and doing something wrong and we should see a qty?
     
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    Paul Norman

    Paul Norman Businessman

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    The Ebay returns procedure is a blunt tool, and in this case probably not going to work. You do not have to use it - you can message the buyer and arrange for the return without using the Ebay procedure at all.
     
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    Maevla

    Maevla Administrator Staff Member

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    I wish that were true Paul, but as a seller (business account) the buyer can initiate a return and you have no option to do anything with it.
    It's most definitely a flaw and disregards our own policy, we seem to spend a lot of time on the phone with eBay at the moment sorting issues out.

    It's maddening when we have a very fair returns procedure anyway. I can understand how it protects the buyer from con men of which there are bound to be many on eBay, but I didn't sign on for eBay running my business, I think they are going too far to be honest. Isn't that why we have PayPal?
     
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    Paul Norman

    Paul Norman Businessman

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    Paypal and Ebay, in my view, are two of a kind. Neither are exactly good at being fair to sellers.
     
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    UKBL-Admin

    UKBL-Admin Administrator Staff Member

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    I`m working with ebay on a daily basis....
    [...]

    I've heard about quite a few businesses that gave up with ebay last year, when they've gone even more OTT with their "buyer protection".
    Question what needs be asking is: How protected are buyers going to be if there will be no sellers left, at all?
    Totally protected, as they won't be able to buy a darn thing....
    /rant over. :notworthy:
     

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