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Advice on how to manage calls

Discussion in 'Technology, Communications and Gadgets' started by Nicola A., May 3, 2011.

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    Nicola A.

    Nicola A. Applicant

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    Hi, I'm new - hope I'm posting in the right place for my question!

    I'm just after a bit of advice on call management - as my business is growing I've started to find that missing client calls is pretty much a shot in the foot - and since I work in PR it's important to catch every call I can.

    Does anyone have any recommendations for how to improve my call handling?

    Thanks for your time :)
     
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    profscooter

    profscooter Freshman

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    Hi Nicola, I used moneypenny.co.uk for a while during busy periods, to make sure calls I couldn't get myself were answered by a human rather than going to answerphone. There are probably some other local virtual PA services to you that you could search for on Google. Just use standard BT call forwarding on busy or no answer to divert calls to the number they give you. Hope this helps.
     
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    AdamW

    AdamW Lab Manager

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    Yep you sound like you the need the services of a VA (Virtual Assistant). There are a few on here if you take a peek in the [​IMG].
     
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    andicrook

    andicrook Graduate

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    My old IT company used to use money penny worked quite well
     
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    Nicola A.

    Nicola A. Applicant

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    I'm still on the hunt for a good company to use, and am now looking into virtual office solutions as this sort of thing seems ideal for my needs. Spoke to these guys earlier today and was really impressed! Has anyone else had any experience with them as I'm really tempted, or any other suggestions?

    Virtual Receptionist and Call Handling Services from CSnotepad - CSnotepad
     

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