Here's 10 good reasons not to use BT business. Feel free to post yours.
1. An outsourced billing team who do not know how to deal with business customers and enjoy always hanging up when you question what they say.
2. Faults galore with business VoIP services. The only VoIP service that interferes with the internet when your using it. Dead line tone, no calls in, no calls out you name it we've had it.
3. The determination of advisors to pass the buck as quickly as possible to another department.
4. Constant unexplained internet faults. Internet service stops in it's tracks, taking our phone line with it then mysteriously returns. It does this every other week or every few days if it feels like it. 2 open reach engineering call outs later and all BT say is there are faults on the line and they don't understand why.
5. A minimum spend obligation on the business 1 plan. Even if your not happy with the company, unless you spend a lot of money with them then guess what pal your stuck with em.
6. Lack of resolution of complaints, make a complaint about some of the above and guess what. You get no where. If service is resumed the customermust be ok. Right?
7. No real transparency as to causes of problems. They might as well say, we didn't know what it was but hey its fixed now.
8. Lack of call backs in the time scale promised. We'll call you back in 30 minutes. 2 hours later you get that call when your at your busiest.
9. Lack of ability of advisors to think outside the box. If you can't unscrew a panel on your socket guess what. BT won't consider any other options until you do. Senior staff also confirm that they must play by the rules despite unidentified issues being "many things". However, if you can't unscrew a socket panel their hands are unfortunately tied.
10. Constant empty promises of faults being resolved then re occuring. Nuff said.
LOL yep the outage today caused everything to go down. My business line and my internet. IF you looked up angry customer In the dictonary there would of been a picture of me screaming into a telephone. (that was actually working.)
My BT went down for an hour or so. Was a bit of a surprise as the last 3 years with Be I hadn't noticed any downtime at all. Also miss the static IP you got with Be but you have to be a business customer to get one with BT.
Once my contract is up I'll be leaving. I was swayed by the infinity speeds and although they are good, have regretted it from the moment I got the order confirmation (which had extra charges detailed nowhere in the checkout process or T&CS - complaint ongoing!)
We contracted BT as our broadband provider last year when we moved offices but gave up the ghost with them after atrocious service for nearly 2 months! Haven't looked back and will NEVER go back to BT. Unfortunately we have no alternative at home!
When we first moved into our office, it took BT something like 6 weeks to install the line. It's a shared office building, so I needed an engineer visit and connect the correct line for me. I'd call and explain this, they'd say "no problem" and book an engineer visit, and a day or so later a 'supervisor' would cancel the appointment as "you don't need an engineer visit for a new line".
In the end, I got through to a call centre in (I believe) Edinburgh, and the lady on the other end said "let them set it up incorrectly and report it as a fault straight away". I did, and they fixed it within the day.
We also have a recurring issue where they disconnect our connection once a quarter due to non-payment, despite having received payment. I can't quite work out why. It's not a huge issue, but a frustrating phone call to have to make 4 times a year (usually at the most inopportune moments).
All that said, the connection (BT Business Infinity) gives us about 38-39 Mbps and hasn't failed for a long while.