28-09-2008, 11:28 AM
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Asst. Admin / tech bod
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Join Date: Jul 2008
Location: United Kingdom
Posts: 1,645
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Who are the worst customers?
Who make the worst customers? Domestic, commercial or industrial?  |
28-09-2008, 04:29 PM
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Junior Lab Tech
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Join Date: Aug 2008
Location: Newcastle
Posts: 232
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I am not sure I would pick one from those categories. The worst customers are those that dont pay!
I find medium sized companies that think they are more than they are produce some of the tricky situations. But, that's just my experience of a small selection of businesses.
I have some good experiences of overseas customers, just to confuse the thread!
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29-09-2008, 09:21 AM
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Junior Lab Tech
Full Member
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Join Date: Aug 2008
Location: Portsmouth
Posts: 118
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"picky" customers are the worst, you spend your time doing your job to the best of your ability, and then the smallest of smallest things are "picked" on!!
This is normally something that has nothing wrong with it, but they just "pick"
I have had this myself, its a nightmare!! (they only want money off or delay the payment)
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07-03-2009, 11:03 AM
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Applicant
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Join Date: Mar 2009
Location: Christchurch, Dorset
Posts: 8
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Domestic, wealthy people with money! Don't want to pay when the work is completed!
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07-03-2009, 11:58 AM
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Applicant
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Join Date: Mar 2009
Location: Northern Ireland
Posts: 5
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Quote:
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Domestic, wealthy people with money! Don't want to pay when the work is completed!
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Chicken and egg  |
07-03-2009, 12:07 PM
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Applicant
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Join Date: Mar 2009
Location: Christchurch, Dorset
Posts: 8
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Honest, down to earth people pay their debts!
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07-03-2009, 12:26 PM
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Trainee Lab Tech
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Join Date: Jan 2009
Location: Forest of Dean, Glos
Posts: 29
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Worst customers I have are when I make a website for them then they say change this and that. Show them the new design and they say they preferred the original design.
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FOD Design - Graphic and Web Design.
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07-03-2009, 12:30 PM
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Applicant
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Join Date: Mar 2009
Location: Northern Ireland
Posts: 5
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Quote:
Originally Posted by bswain
Honest, down to earth people pay their debts!
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It's true, of course. And your sentiment's one I've heard often. Dad's a joiner and has found exactly the same attitude to payment. |
07-03-2009, 01:48 PM
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Junior Lab Tech
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Join Date: Jan 2009
Posts: 116
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I couldn't say as all my clients are perfect human beings.
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Web development London Point and Stare - 'top quality, top ranking websites and online stores'
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07-03-2009, 02:15 PM
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Trainee Lab Tech
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Join Date: Feb 2009
Posts: 40
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Quote:
Originally Posted by Timmo
Worst customers I have are when I make a website for them then they say change this and that. Show them the new design and they say they preferred the original design.
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And of course you have the original to fall back on when they change their mind don't you. For the purpose of creating a backup, I save the work shown and if any alterations are required, I produce a duplicate and work via that until the next meeting.
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A Trades person advocate, do the right thing in the right way, for the right reasons and you've found a friend.
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07-03-2009, 05:41 PM
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Junior Lab Tech
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Join Date: Jan 2009
Posts: 116
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Quote:
Originally Posted by Timmo
Worst customers I have are when I make a website for them then they say change this and that. Show them the new design and they say they preferred the original design.
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You need to make sure you have a full brief agreed and signed before starting any work.
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Web development London Point and Stare - 'top quality, top ranking websites and online stores'
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07-03-2009, 05:46 PM
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Applicant
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Join Date: Mar 2009
Location: Christchurch, Dorset
Posts: 8
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But we are talking about people who don't pay, not what you should do!
When the work is complete you expect payment!
NO EXCEPTIONS!
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07-03-2009, 05:48 PM
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Applicant
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Join Date: Mar 2009
Location: Christchurch, Dorset
Posts: 8
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Also, it does not matter what they sign up to, if they don't want to pay ...they wont!
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09-03-2009, 10:04 AM
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Junior Lab Tech
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Join Date: Mar 2009
Location: Cardiff
Posts: 139
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When I do database development work, which I still dabble in, I work with a very strict brief that is pretty much tick-boxes, and at three points in the brief there will be payments required.
The sort of customers that grind my gears are either corporates who expect to be allowed to price fix because they're so big, or pubs that cut your team numbers becuase either the manager or one of the bar staff has an SIA license.
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