My worst customer was the small but august financial institution that gave me a deadline for their new website. Meant I had to forgo a sailing trip in the med, but a customer is a customer.
The deadline came and went, customer went silent, emerged again 2 months later and gave a new deadline. This came and went without information from the client (internal re-organisation). Finally finished 6 months after original deadline. Then my contact left suddenly (under a cloud I think). I got paid, but no chance of referrals or further business to help sooth my injured feelings.
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